Mercedes-Benz

COVID-19 Customer Information

01.04.2020

In light of the latest government guidelines, we are writing to let you know that we have temporarily closed our in-branch Sales operations until further notice.
However, our Aftersales departments are still operational and available to support you and your business from Monday to Friday, but please note that we temporarily be closed on Saturdays, and with Sundays closed as usual.
Our aim is to ensure our Workshops remain open throughout this difficult period in order to keep the emergency services, supermarket supply chains and key workers operational, however we will be monitoring the situation closely and will adapt our operations as necessary to comply with any changing government advice. 
We take our responsibility to protect our colleagues and customers seriously. We want to reassure you that we are doing everything we can to continue our commitment to keeping your business moving through this very challenging time with extra cleaning measures and safeguards in place. We have taken certain extra measures and implemented some social distances set ups for our customer service areas, please do not be offended if we cannot shake you hand like normal, we are just keeping everyone safe.
As you can understand we will be prioritising the maintenance of key worker vehicles, but will do everything we can to continue to deliver the highest possible levels of service to all of our customers during this time.
24/7 Roadside Assistance will be available as normal. 
To request roadside assistance from the UK call 00800 3777 7777 (van only) or 00800 5777 7777 (truck only).
If you have any questions or concerns in the meantime, please contact us on info@rossetts.co.uk and we will respond to you as soon as possible.
We really appreciate your continued custom and support at what is a challenging time for everyone, and we thank you for your understanding and cooperation.