Dedicated Support

Dedicated Support for your Citan


Our mission is to keep businesses moving, and it’s one we take very seriously indeed. When you choose a van from Mercedes-Benz, you get more than an outstandingly engineered vehicle. We’re here to add genuine commercial value to your business, ensure maximum vehicle uptime and drive down the total cost of usage.

MobiloVan: free dedicated roadside assistance.

Because downtime is deadtime, all Mercedes-Benz vans come with MobiloVan*, a free roadside assistance package that covers the vehicle for up to 30 years. If you break down, have a collision or can’t start your van, call MobiloVan and a Mercedes-Benz trained technician with an average response time of less than 60 minutes will arrive in a van stocked with Mercedes-Benz GenuineParts. No-one is better placed to get your business moving again, faster – with an average roadside repair rate of 80%, you’ll be moving again in no time.

Round the clock Dealer Network to maximise uptime.

Our 100-strong, nationwide Dealer Network works round the clock to keep businesses moving. When your Citan needs servicing or attention, we work around you – on average, workshops are open up to 100 hours a week, over 90% of Dealers operate at least two shifts a day and over one third are open 24 hours a day throughout the working week. Maximum capacity combined with state-of-the art technology, Mercedes-Benz trained technicians and an on-site stock of GenuineParts – it’s all designed to minimise downtime and keep your van out on the road earning its keep.

Van ProCenter: gold standard business support.

Our Van ProCenter Dealer Excellence programme recognises approved Dealerships that go further to meet the needs of customers. Extended opening hours, strict staff training guidelines, a dedicated van specialist for every area of the business - from bodybuilding to fleet sales - and a wide selection of demonstration, display and used vans are just some of the 50 standards we expect our Van ProCenters to meet.

Our network of Van ProCenters is expanding all the time, so if there isn’t one near you at the moment, there should be soon.

Flexible Service Plans to support your cash flow.

Scheduled services are a vitally important way to maintain efficiency and performance, protect your Citan’s engine and maximise uptime. The Mercedes-Benz Van Service Care Plan offers a flexible way to pay for up to 6 services in advance, supporting your cash flow without extending your credit lines and saving your business money. If you prefer to pay as you go, the National Service Price at participating Mercedes-Benz Vans Dealers means a flat national labour rate and set oil and parts pricing - from £8 per month**.